Hotel In Room Information
Air Conditioning
Your room has climate control air-conditioning. The remote control is mounted on the wall above the safe. The temperature that the system is set is visible on the remote and the unit on the wall itself. The turn off the temperature display at night simply press the screen button on the remote to do so.
Business Centre
We have a printer and scanner at reception which can be connected via the wifi. Reception will assist. There is no charge for the first 5 pages but should you need a more extensive document printed we can organize this with a computer and printing shop nearby which would be for your own account.
Church Services
There are several churches of different denominations in Kasane and they welcome international visitors to their Sunday services. Please ask at reception for more details.
Check out and Departure Info
Check-out time is 11 am. If you have any further transfers (especially air charter), the staff will inform you of your departure time the night before.
Currency Exchange Services
There are several bureaus de change offices in Kasane and at the airport. The ATMs at the banks in Kasane are also a great source of local currency and the exchange rate is usually favourable from these and certainly quicker.
Doctor/First Aid
If you require a doctor please contact reception and they will contact the Doctor on call. There is a first aid kit at reception. If you have any pre-existing medical conditions that you feel we should be aware of please contact the management team at reception.
Electricity
We tend to have a very good supply of electricity at the Hotel as we are connected to the national grid. There may be some scheduled downtime or power cuts though where the Botswana Power Corporation works on the supply. We do have a generator that will kick in shortly after the power goes off. this can take a minute or two.
Emergency Horn
You will find a wooden box above the safe that contains the emergency horn. In case of fire or any other emergency please blast the horn with one long blast and someone will come to your room immediately.
Fire
For your safety, we would advise that you take note of your nearest fire exit on the floor plan located on the back of your bedroom door. Guest safety is our number priority at all times. In the unlikely event of a fire please exit the building as quickly and safely as you can and meet at the designated assembly points which are pointed out on the panel behind your door.
Learn some Setswana with Ndibo
Gallery
The gallery is for your enjoyment, so please take the time to walk around and enjoy! All the images have been taken from Pangolin Photo hosts and guests and are available for purchase. Please contact reception if you are interested in purchasing one of the photos.
Hairdryer
Hairdryers are available at reception on request.
Insect Repellant
You will find a wooden teal box above the safe that contains insect repellent for your use.
Ice
Please ask a member of staff if you require ice for your rooms.
Keys
Ensure that your door is always locked securely on leaving your bedroom. Please leave your key with reception when on activity. Please also ensure that you lock the sliding door in your room when you leave it but please leave that key in the door so that housekeeping can sweep it clean each day
Lost Property
Any lost property found at the hotel is placed in storage next to reception.
Luggage
If you require any help with luggage please ask reception and they will arrange a member of staff to come to assist you. We also have storage in reception if you want to store your luggage upon early arrival or when leaving.
Meals
All meals are served in the dining room on the ground floor or on the deck by the pool. Please check the schedule section of the app for seasonal timings.
All meals are included at the Pangolin Chobe Hotel:
- Light breakfast before morning activity
- Coffee & tea with rusks during morning activities
- Brunch after the morning activity
- High tea before the afternoon activity
- Drinks during the afternoon game
- Dinner
All local drinks and spirits, as well as water, are included at the Pangolin Chobe Hotel. There are water dispensers in the dining room & bar area as well as water bottles for all guests.
Please stay well hydrated at all times.
- Coffee and tea are available at all times at the coffee station and in your room
- Fruit Infused water always available in the reception
- Water is available at all times at the cooled water dispensers in the dining area and bar
Parking
The car park is situated to the front of the Hotel and is available free of charge to all guests. Parking is on a first-come, first-served basis. Additional parking for longer stays can be arranged nearby.
Pharmacy
There is a well-stocked pharmacy in Kasane down the hill. The team at reception will be able to phone them to see if they have what you require and then organise a taxi to take you there if they do.
Room Cleaning
Your room will be cleaned while you are out on the morning activity. If you are sleeping in or would rather not have your room cleaned please place the “do not disturb” sign on the door handle outside your room.
Safe
The safe can accommodate large items up to a 17” laptop. While the safe door is unlocked you can enter a 4 digit pin and press lock. This will be your pin during the duration of your stay. The pin can be changed at any time while the safe door is unlocked. For further instructions please refer to the safe or ask for help at the reception.
If you have larger items for safekeeping please ask reception to lock them away in the designated camera room (next to reception), which is securely locked and monitored by CCTV.
Smoking
The Pangolin Chobe Hotel has a strict non-smoking policy except in the one designated area in front of the building under the tree. Please ask reception for its exact location if it’s not obvious to you.
Swimming Pool
The pool is an eco-pool and uses natural filtration methods to keep the pool clean. We do not use chemicals in our pool. The water may appear to be a darker green than other hotel pools that use chlorine, but we assure you it is perfectly clean and refreshing.
It is for guest use only between the hours of 8am-8pm. Towels are available in the pool area or upon request at reception. Please follow the pool safety guidelines found at the pool.
Taxis
Taxis can be booked at reception. They will advise you on the approximate cost of your trip.
Tips and Gratuities
Many of our clients have requested tipping guidelines for the staff. Although tipping is not expected it is greatly appreciated:
- Your photo, game drive and boat guides are normally tipped at your discretion and gratuities are given to them directly
- Gratuities for the remaining hotel staff should be placed in the tipping box by the reception and will be evenly split amongst the remaining staff of the
- An amount of USD 10 per person per day is recommended, split at your discretion between the guides and general staff.
If any member of the hotel service has impressed you in particular please let the management team know and we will be sure to let them know in their performance appraisals.
Towels
Being environmentally aware in an arid area like Botswana, we would like to avoid washing your towels on a daily basis. Towles are normally changed every four days.
Turn Down Service
A turndown service will happen while you are out on your afternoon activity. The blinds will be drawn, and the bed made ready for you. If you would prefer that the turndown service does not take place, please leave the do not disturb sign on the outside of your door.
Water
In your room, you will find a bottle of filtered water which will be refilled twice daily as needed during room cleaning and turn down.
There are two water coolers located in the bar and the dining room as well as infused water jar at reception. The water from the taps is good for brushing teeth and boiling in the kettles at your tea station for drinks.
WiFi
Complimentary Wireless Broadband Access is available throughout the premises. There is no password.
Bandwidth is limited in this region due to its remoteness, so we ask that you resist doing any very large downloads (such as films, tv shows or system updates) as it will slow the speeds down for everyone else. If you desperately need to do a large download, please do so at night when there are fewer guests online.